Shipping policy
Last updated: October 16, 2026
Thank you for shopping with Relic Society. Below you will find information about processing, shipping, tracking, and delivery.
Shipping Destinations & Fulfillment
We currently ship to the United States and Canada.
Our products are prepared and shipped directly from our supplier’s fulfillment warehouse in Asia. Orders travel internationally before being handed to the carrier responsible for final delivery.
Order Processing
Orders are normally processed within 1–2 business days after payment is confirmed.
Business days exclude weekends and public holidays observed by our fulfillment warehouse or shipping carriers. Orders placed on weekends or holidays begin processing on the next business day.
Processing time is separate from shipping time.
If we cannot ship within the stated processing timeframe, we will contact you with an update and the option to accept a revised shipment date or cancel the unshipped items for a refund, as required by applicable law.
Estimated Delivery Times
Standard shipping to both the United States and Canada normally takes 7–11 business days after shipment.
Including processing, the estimated time from order placement to delivery is approximately 8–13 business days.
These timeframes are estimates, not guaranteed delivery dates. Customs inspections, carrier disruptions, severe weather, holidays, and other circumstances may affect delivery. These estimates do not limit any cancellation or refund rights available under applicable law.
If an expedited shipping option is available, its price and estimated transit time will be shown at checkout. Expedited shipping does not shorten order processing unless expressly stated.
Shipping Charges
Shipping charges and any available free-shipping offers are displayed at checkout before payment.
Free-shipping eligibility is determined by the conditions of the offer shown when you place your order.
Tracking Your Order
Once your order is dispatched, we will email you a shipping confirmation with tracking details.
Tracking may not update immediately. A tracking number or “label created” status can appear before the carrier records its first scan. Additional gaps between scans may occur during international transit, customs clearance, or transfer to a local delivery carrier.
If your tracking has not updated or your order is outside the estimated delivery window, contact us so we can investigate.
Customs, Duties & Taxes
Because orders ship internationally, deliveries to the United States or Canada may be subject to customs inspections, duties, import taxes, or carrier handling fees.
Any taxes or import charges collected at checkout will be shown before you complete your purchase. Charges that are not collected at checkout may be payable to the carrier or customs authority before or upon delivery and are the customer’s responsibility unless we expressly state otherwise or applicable law requires otherwise.
Customs processing may extend delivery times.
Shipping Address Accuracy
Please check your shipping address carefully before completing your order.
If you notice an error, email us immediately with your order number and the correct address. We will try to update it, but changes may not be possible once fulfillment has begun.
If an order cannot be delivered because of an incorrect or incomplete address supplied at checkout, we will explain the available options and any reasonable reshipping costs before proceeding.
Delayed, Lost, or Missing Packages
If your order is delayed, appears lost, or is marked delivered but cannot be located, email relicsocietybusiness@gmail.com with your order number.
For packages marked delivered, please also check your mailbox, building reception, household members, and nearby delivery locations.
We will work with our fulfillment partner and the carrier to investigate and arrange an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement or refund.
You do not need to purchase optional shipping protection for us to investigate a delivery problem or to exercise your legal rights.
Damaged or Incorrect Deliveries
If your order arrives damaged or contains an incorrect item, contact us as soon as possible with your order number and clear photos of the item and packaging.
Please keep the packaging while we review the issue. See our Refund, Exchange & Store Credit Policy for further details.
Contact Us
For shipping questions or delivery support, email: