Refund policy
Last updated: October 16, 2026
At Relic Society, we want you to enjoy your purchase. We do not accept returns for a refund because you changed your mind, but eligible purchases may be exchanged or receive store credit under the terms below.
This policy applies to orders placed on or after October 16, 2026. Earlier orders remain subject to the policy in effect when the order was placed.
Exchanges & Store Credit
Contact us within 30 days of delivery to request an exchange or store credit.
To qualify, items must be unworn, unused, undamaged, and in their original packaging, with any included accessories. You will need your order number or proof of purchase.
If your ring does not fit, contact us to arrange a size exchange. Exchanges depend on availability. If the requested replacement is unavailable, we can offer store credit for the eligible item.
Please wait for our approval and instructions before sending anything back. Do not send items to the address printed on your shipping package, as this may not be an address that accepts customer returns.
Shipping & Exchange Costs
For exchanges or store credit due to sizing preferences or a change of mind, customers are responsible for any required return shipping and replacement shipping. We will explain any applicable costs before you proceed.
Original shipping charges are not included in change-of-mind store credit, except where required by law.
If we sent an incorrect, damaged, or defective item, we will cover the reasonable shipping costs necessary to resolve the issue.
Store Credit
Approved store credit is based on the amount actually paid for the eligible item after discounts, with any applicable tax adjustment.
Store credit can be used toward future purchases from Relic Society. It is not redeemable for cash except where required by law.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, email relicsocietybusiness@gmail.com as soon as possible with:
-
Your order number.
-
A description of the issue.
-
Clear photos of the item and packaging, where relevant.
We will review the issue and arrange an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.
The unused-item requirements and change-of-mind request window do not limit your rights concerning defective or incorrectly supplied goods.
Order Changes & Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes and cancellations are not guaranteed once fulfillment has begun.
If we approve a cancellation before shipment, we will refund the cancelled items and any applicable shipping charges to the original payment method.
If we cannot ship within the stated processing timeframe, we will notify you and provide the option to accept a revised shipment date or cancel the unshipped items for a refund, as required by applicable law.
Refund Exceptions & Consumer Rights
Our no-refund policy for change-of-mind purchases does not limit any rights or remedies available under applicable consumer protection laws, including rights relating to defective goods, goods that are not as described, non-delivery, or qualifying delays.
Where a monetary refund is required, we will not require you to accept store credit instead. Refunds will be issued promptly to the original payment method, within any legally required timeframe. Your payment provider may take additional time to post the credit.
Contact Us
For exchange, store credit, or order support, email: