Politique d’expédition
Last updated: October 28, 2026
Thank you for shopping with Relic Society. This policy explains where we ship, when your order ships, what shipping costs, how tracking works and what to do if something goes wrong with a delivery.
Where we ship
We ship to the United States and Canada.
When your order ships
All times are Eastern time (ET).
- Orders placed Monday to Friday before 9:30 PM ET ship the same day.
- Orders placed after 9:30 PM ET ship the next working day.
- Orders placed after 9:30 PM ET on Friday, or at any time on Saturday or Sunday, ship on Monday.
When we close for a holiday, order processing pauses and we show a notice on the site. Orders placed during a closure ship when we reopen.
If we cannot ship your order within the time stated here, we will contact you with an update and give you the choice of a revised shipment date or canceling the unshipped items for a refund, as required by applicable law.
Delivery time
After your order ships, delivery typically takes 4 to 11 business days. These are estimates, not guaranteed delivery dates. Carrier delays, severe weather, holidays and other events outside our control can affect delivery. These estimates do not limit any cancellation or refund rights you have under applicable law.
Shipping costs
Standard shipping to the United States and Canada is currently free on every order, with no minimum. The shipping rates and options for your order are always shown at checkout before you pay, and the rate shown when you place your order is the one that applies.
Taxes
Taxes collected at checkout are shown before you pay.
Tracking your order
When your order ships, we email you a shipping confirmation with your tracking number and a tracking link.
If your tracking has not moved, or your order is past the 4 to 11 business day range after it shipped, email us at relicsocietybusiness@gmail.com with your order number and we will look into it.
Check your shipping address
Please check your shipping address carefully before you complete your order.
If you spot a mistake, email us right away with your order number and the correct address. We will try to update it, but orders can ship the same day, so a change may not be possible once your order is being prepared for shipping.
If an order cannot be delivered because the address given at checkout was incorrect or incomplete, we will explain the options and any reasonable reshipping cost before we go ahead.
Delayed, lost or missing packages
If your order is delayed, appears lost, or is marked delivered but you cannot find it, email relicsocietybusiness@gmail.com with your order number.
For a package marked delivered, please also check your mailbox, building reception, household members and nearby delivery spots.
We look into every delivery problem with the carrier, whether or not you added Shipping Protection. Depending on what we find and on applicable law, the outcome may include a replacement or a refund. You do not need Shipping Protection for us to investigate a delivery problem or to exercise your legal rights.
Shipping Protection
Shipping Protection is an optional add-on in your cart. It costs $3.95, charged once per order. It covers:
- Lost in transit: tracking stops moving or the carrier confirms the package is lost.
- Stolen or marked delivered: tracking says delivered, but the package never reached you.
To make a claim, email us with your order number. We review the tracking, then send a replacement, with the shipping on us, or a refund for a confirmed problem.
Damaged, defective or wrong items are covered on every order, with or without Shipping Protection. Adding it never limits your consumer rights or your ability to contact us about an order.
The $3.95 charge is refunded only if your order is canceled before it ships.
Damaged or wrong items
If your order arrives damaged, defective or with the wrong item, email us as soon as possible with your order number and clear photos of the item and the packaging. Please keep the packaging while we review the issue. Our Returns and exchanges policy explains how we put it right.
Contact us
For shipping questions or delivery support, email relicsocietybusiness@gmail.com.