Retours et échanges

Last updated: October 28, 2026

At Relic Society we want you to enjoy your purchase. We do not give refunds for a change of mind, but you can exchange an unworn piece for another size or design, or take store credit, under the terms below. Items that arrive damaged, defective or wrong are always put right, and nothing in this policy limits your rights under US or Canadian law.

This policy applies to orders placed on or after October 28, 2026. Earlier orders remain subject to the policy in effect when the order was placed.

Exchanges and store credit

• You have 30 days from delivery to ask for an exchange or store credit.
• You can exchange an unworn piece for another size or another design, or take store credit instead.
• Items must be unworn, unused, undamaged and in their original packaging, with any included accessories. You need your order number or proof of purchase.
• Exchanges depend on availability. If the size or design you want is not available, we can offer store credit for the eligible item.

Ring sizes

The nine Lantern power rings and the Lanterns show ring have an adjustable open band in One size fits all, and so do the sets made of them. Every other ring has a closed band and ships in the size you pick. Rings in a mystery box ship in the size you pick. Please check our ring size guide before you order. If a ring still does not fit, you can exchange it for another size within 30 days of delivery under the terms above.

How to start an exchange

Email relicsocietybusiness@gmail.com with your order number, the item, and the size or design you want, or tell us you would like store credit.

Please wait for our reply before you send anything back. We tell you whether the original item needs to come back and, if it does, where to send it. Do not send items to the address printed on your shipping package, as it may not accept customer returns.

Shipping costs on exchanges

For an exchange or store credit because of size or a change of mind, you pay the return shipping, if the item needs to come back, and the shipping on your replacement. We tell you the cost before you go ahead. If an order with Shipping Protection is confirmed lost or stolen, the replacement ships at no cost to you.

Original shipping charges are not included in change-of-mind store credit, except where the law requires.

If we sent the wrong item, or an item is damaged or defective, we cover the reasonable shipping needed to put it right.

Store credit

Approved store credit is based on the amount you actually paid for the item after discounts, with any applicable tax adjustment.

You can use store credit on future orders from Relic Society. It cannot be exchanged for cash, except where the law requires.

Damaged, defective, wrong or missing items

Please check your order when it arrives. If an item is damaged, defective, wrong or missing, email relicsocietybusiness@gmail.com as soon as possible with:

• Your order number.
• A short description of the problem.
• Clear photos of the item and the packaging, where relevant.

We review the problem and arrange a replacement, exchange or refund, depending on the circumstances and applicable law. The 30-day window and the unworn-item rules do not limit your rights for damaged, defective or wrong items.

Mystery boxes

Mystery boxes are final sale. We do not offer exchanges or store credit on a box or on anything in it, except where the law requires. This does not limit your rights under US or Canadian law: if an item in your box arrives damaged, defective or wrong, email us and we will put it right as described above.

Shipping Protection

The $3.95 Shipping Protection charge is refunded only if your order is canceled before it ships. What it covers is explained in our Shipping policy.

Order changes and cancellations

Orders placed on a weekday before 9:30 PM ET can ship the same day, so contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes and cancellations are not guaranteed once your order is being prepared for shipping.

If we approve a cancellation before your order ships, we refund the canceled items, any shipping charges and any Shipping Protection charge to your original payment method.

If we cannot ship within the time stated in our Shipping policy, we will tell you and give you the choice of a revised shipment date or canceling the unshipped items for a refund, as required by applicable law.

Refunds and your rights

Our no-refund rule for a change of mind does not limit any rights or remedies you have under consumer protection laws in the United States or Canada, including rights for damaged or defective goods, wrong items, goods that are not as described, non-delivery or qualifying delays.

Where the law requires a refund, we will not ask you to take store credit instead. Refunds go to your original payment method within any legally required time. Your payment provider may take extra time to show the credit.

Contact us

For exchanges, store credit or order support, email relicsocietybusiness@gmail.com.